DESCRIPTION
Customer Service Agent (Phone/Messaging/Email) - French
We’re looking for a proactive and empathetic Customer Service Agent to join a fast-paced, innovative company operating at the forefront of the digital finance industry. In this role, you’ll support French-speaking customers via phone, messaging, and email, helping to ensure a seamless and secure user experience.
REQUIREMENTS
Job Qualifications
Minimum Qualifications:
- Highschool Diploma (12th Grade) with a Certificate minimum - mandatory
- French Level C1/C2 - mandatory
- Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above)
- Strong interpersonal, analytical, and communication skills
- Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
- Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
- Detail-oriented with strong customer focus
Preferred Qualifications:
- Any Graduate degree (BA, B.Com, B.Sc, etc)
- Experience working in a FinTech/Crypto environment/company
- Strong problem-solving and decision-making abilities
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with customer relationship management (CRM) systems and practices
- Interest in the crypto economy
OFFER
What can we offer:
- Competitive salary (paid over 14 payments annually), language bonuses, daily meal allowance, health insurance and transportation to and from the office.
- Using foreign language and new technology solutions daily, cooperating with various global clients.
- Constant support and clear development path from your first day – a dedicated Buddy, who will help you in adjusting to best practice and ways of working.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBTQIA+, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
