Customer Success Officer

David Kennedy Recruitment is working with a multinational financial services company specialising in online trading who is seeking to onboard a German or Dutch speaking Customer Success Officer to join their team in Limassol. 

Position: Customer Success Officer

Location: Limassol, Cyprus

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Assist clients worldwide through live support
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management and deal with all departments to resolve issues
• Provide support and troubleshooting on Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients, provide all relevant information to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Contribute to team effort by achieving targeted results.

• Native in German or Dutch, both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage
• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent communication skills (both oral and written)
• Able to work efficiently under pressure 
• Excellent computer skills (Microsoft Excel and Word) 
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday.