Czech Customer Service Representative in Sofia, Bulgaria

Sofia,
Bulgaria

Mandatory
Optional
Advanced
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DESCRIPTION
???? About the Company
Concentrix is a global technology and services leader, empowering some of the world's most iconic brands in over 70 countries.
With a vibrant and inclusive culture, Concentrix is known for its award-winning workplace and commitment to employee growth.
Join a collaborative team where success is celebrated, and your development matters.
????️ Your Responsibilities
  • Assist customers via email, chat, and phone, delivering professional and friendly support.
  • Provide accurate information and resolve inquiries efficiently.
  • Stay up to date with products and services to offer expert guidance.
  • Ensure customer satisfaction in every interaction.
  • Contribute to a positive team environment.
REQUIREMENTS
????‍???? Your Profile
  • Native-level Czech is preferred, and English (B level) is required.
  • Previous experience in customer support is an advantage.
  • Confident using MS Office and navigating CRM systems.
  • Detail-oriented, a multitasker, and a strong communicator.
  • A team player with a proactive, customer-first attitude.
OFFER
???? Working hours: Monday to Saturday 9:00 a.m. – 11:00 p.m. | Sunday 10:00 a.m. – 7:00 p.m.
???? Training: 3 weeks + 1 week nesting (fully paid).
????‍???? Working model: On-site at Advance Business Center, Sofia.
???? Salary: 3,500 BGN gross + monthly performance-based bonuses.
???? Career progression support through Concentrix University and development programs.
❤️ Comprehensive Health and Life Insurance, Multisport card, Transport allowance, and more.
✈️ Relocation support available, including travel and accommodation assistance.
???? Enjoy extra perks like corporate discounts, company events, and education leave!
SKILLS
Customer Service
Communication
Customer Support
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