Dutch Customer support agent in Latvia - Fintech company

Riga,
Latvia

Mandatory
Optional
Advanced
DESCRIPTION
Are you looking for an exciting career opportunity abroad? An exciting position in multilingual customer support awaits you in Riga, Latvia's vibrant capital! Benefit from an attractive salary, a comprehensive relocation package and the opportunity to work in an international environment. If you are fluent in Dutch and enjoy communicating with people, then this position is perfect for you. In your free time, explore the rich culture of Latvia, enjoy the vibrant city life or relax on the Baltic coast. Apply now and start your adventure in Latvia!
About the job
As a Dutch-speaking customer service representative, you will be the first point of contact for customers of a renowned company. Your main task is to provide solutions to customer enquiries by phone, email or chat. You will work in a dynamic, multicultural team and develop your communication skills.
What is your daily workflow?
  • Answering customer enquiries via phone, email and live chat
  • Providing efficient solutions and support for technical or general enquiries
  • Documenting customer interactions to improve the service
  • Collaborating with internal teams to continuously optimise the customer experience
  • Ensuring a high level of customer satisfaction through professional and friendly service
  • This position offers you the chance to gain valuable experience in an international environment and advance your career in customer service!
REQUIREMENTS
  • Fluent Dutch (C1/C2) and good English (B2 or higher)
  • Strong communication skills and a passion for customer service
  • Solution-oriented mindset and a positive attitude
  • Ability to work in a fast-paced environment
  • Some customer service experience is an advantage, but not mandatory
OFFER
  • Attractive salary with performance-related bonuses
  • Relocation package to help you settle in Riga (flight ticket & assistance with finding accommodation)
  • Flexible working hours and hybrid options depending on availability
  • Career opportunities in a growing, international company
  • Paid training and continuous professional development opportunities
  • Multicultural and friendly working environment
SKILLS
Customer Support
Customer Service
Communication

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