Dutch Customer Support - Majorel Lisbon

Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future. 

A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world.

Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today!

Job Responsabilities:

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Job Requirements:

• Native or Proficient Dutch and fluent English (minimum level C1)
• Excellent communication skills, empathy and team spirit
• Previous experience in Customer Service is a plus
• Attention to detail - understand that it is the small details that can make the biggest difference.
• Prove you can work and make decisions with minimal supervision
• Feel passionate about customer experience

Job Offerings:

• Competitive wages (14 monthly payments per year)
• Health Insurance from the first day of contract
• Relocation Package (Flight reimbursement, financial support for accommodation)
• Performance Bonuses
• Meal allowance in voucher card (net)
• Flexible schedules
• Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions
• Feel Good Community - Integrated solutions to building a better and to motivate and surprise teams in their day to day, tailored wellness and psychological support
• Career progression and possibilities for an International career
• Refer a friend program, amongst others
• Modern work environment at an attractive location with excellent public transport connections
• Work/Live in Lisbon, one of the great places to live and work (Remote)

You know... Opportunities do not happen. We create them together at Majorel Portugal!

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking