Fraud Activity Agent (French-speaking)

• Initiate and lead investigations on suspicious cases using internal tools and predefined macros
• Collect, review, and meticulously verify all customer documentation to confirm or dismiss fraudulent activity
• Monitor case timelines, ensuring follow-up actions and resolutions occur within defined pending periods
• De-escalate tickets to Level 1 when client documentation isn’t received after 14 days, following established procedures

START DATE: 24-10-2025

• Proficient or bilingual in French and advanced in English
• Strong interpersonal skills: active listening, empathy, adaptability
• Advanced customer service and conflict-resolution abilities
• Skilled at troubleshooting and solving complex, non-standard issues
• Ability to provide clear root-cause analyses and actionable insights
• Comfortable with CRM systems, parcel-tracking tools, and related operational platforms
• Technical knowledge of OS-level topics (iOS, Android, Windows)
• Proactive in identifying and driving process-improvement initiatives
• Focused on optimizing service-level agreements (SLAs) and operational efficiency
• Deep understanding of internal processes and workflows
• EU Passport

• Full-time contract (39 hours/week)
• Competitive salary (€22,000 gross/year) plus up to €2,400 gross/year in bonuses
• Modern office in Barcelona - ONSITE (No remote option)
• Referral bonus for helping us grow our team
• Fully paid onboarding and project-specific training
• Career-development programs and specialized courses
• Standard schedule: Monday–Friday, 09:00–18:00