Company

IntouchCX

Employment type

Full time

Experience

Entry level

On-site

DESCRIPTION

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring Bilingual English / German Customer Service Representatives!

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?

Our Bilingual English / German Customer Service Representative are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!

Working as a Bilingual English / German Customer Service Representative, You Will:

Assist all customers through inbound channels to identify sales opportunities and resolve inquiries.
Communicate a variety of information to the customer.
Be an active listener and help resolve customer inquiries.
Provide a meaningful and positive experience with every customer interaction.
Learn and retain a thorough working knowledge of all existing and new products and services.

REQUIREMENTS

Working as a Bilingual English / German Customer Service Representative, You Have:

English Level B2 or higher
German Level C1 or higher
A high school diploma (or equivalent).
6 months – 1 year of customer service experience.
Great communication skills, both verbal and written
The ability to be consistently ready to work and on time as scheduled.
The understanding you will be working on site at our state-of-the-art campus in Athens, Greece
Availability: Full-time (some shifts may depend on availability).
On-site in Athens, no relocation support provided. Applicants must hold EU citizenship or a valid Greek work permit.

OFFER

Benefits of Working as a Bilingual English / German Customer Service Representative:

Competitive salary
Monthly meal vouchers
Flexible schedules
Industry-leading benefits - Medical and life insurance
20-26 paid days off per year
Global incentive programs
Amazing career growth opportunities

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

SKILLS

German

English

Jobs In Athens

Excellent Communication Skills