German-speaking Customer Service Representative - Alicante

Have you always wanted to work in sunny Spain on the Costa Blanca?

Can you start training on November 12th, 2025? Then read on quickly!

• Salary: €1,825.21 gross per month (based on full-time)
• Contract: Permanent contract with 2 months probation period
• Working hours: Choice of 39, 36, 34 or 32 hours per week
• Opening hours: Monday to Sunday from 07:00 to 23:00

Note: The above opening hours are the official project times. We ask all candidates to be fully available during these days and times, as work shifts will be scheduled accordingly. Preferred time slots within these opening hours can be requested after approval from team leaders.

• Full-time training: You are available full-time for two weeks of classroom training at our office in Alicante, followed by two weeks of on-the-job training
• Training schedule: Monday to Friday, 09:00 to 18:00
• Workplace: A safe and friendly work environment in our Alicante office – this position is 100% on-site for the first 3 months, changing to the hybrid model is possible later (only 2 office days per month mandatory)
• Career opportunities: An international work environment with various growth opportunities, e.g., as a trainer or team leader
• Social life: A large team of international colleagues with a friendly, family-like atmosphere
• Possible relocation support: If you meet the requirements, we are happy to offer you a relocation package

Be on the front line of support for clients and deliver impactful work on a company level. 

In this role, you will:

• Help customers with their online banking questions
• Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via phone, email or chat
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues

Note: Sales are not part of your job, and you can handle conversations in your own way, without a script. You don’t need to be a technical  expert, but you should have good communication skills and enjoy answering customer questions. No customer service experience? No problem! You will receive a paid 2-week full-time training where we teach you everything you need to know. You’ll gain some great new skills!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”