DESCRIPTION
Do you want to progress in your career and have a large affinity to technology and working with a wide range of customers? Then read on, as I am looking for dedicated Technical Support Agents in the picturesque city of Porto, Portugal to work within the German market.
The client is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Their software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
Responsibilities
- Support existing customers with their technical and accounting issues across phone, ticket and chat
- Demonstrate the software solutions to customers, presenting functionality to solve IT challenges
- Identify customer needs and communicate requests to the sales department
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for the customers
Mandatory Requirements
- Perfect fluency in German (C2, spoken and written) and strong business proficiency in English (B2 at least)
- Solid customer service experience (in a call center environment or similar fast-paced environment)
- Ability to work in a hybrid setting with a few days on-site in Porto
- Long-term intentions in Porto
- A valid EU pass or working permit for Portugal
Great to have:
- Other languages, such as Italian, Spanish or French are a plus
- University degree in the field of economics or similar
- Working independently is just as important to you as team spirit
The offer:
- Permanent contract with 6 months probation
- Hybrid work
- Up to 40 days remote work outside of Portugal (after 6 months)
- 25.000 € base salary + up to 5000 € in performance bonus + 2400 € net in meal allowances
- Onsite Onboarding in the companys HQ.
- Office easily accessible with public transport
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
This is your chance to join an innovative tech company! Submit your application today, and let’s discuss how this role fits your career goals.
