German speaking Customer Support Representative to Barcelona

We are looking for a German-speaking Customer Support Agents to work in sunny Barcelona!

Our clients belong to the top 500 business companies in the sectors IT, telecommunications, ecommerce, automotive, and financial services.

We are a multicultural company collaborating with employees from over 29 different nationalities.

We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

Responsibilities

• Take incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer)
• Solve requests/incidents that require a higher level of technical knowledge
• Support technical enquires and manage incidents of the client’s product, car electrical chargers.
• Progress / close service requests to a satisfactory conclusion on call management system
• Proactively update customers with status and resolution progress
• Monitor / progress all open queries in queue
• Escalate potential service issues to appropriate level
• Ensure contractual SLA is maintained
• Respond to any reasonable task posed by the assigned manager
• Achieve an excellent customer satisfaction level

Your Profile

• Have a proficient or bilingual level of German and advanced level of English
• Possess excellent customer care skills, knowledge and awareness
• Have adequate professional experience
• Are able to implement and manage changes in processes
• Are responsible and possess independent work habit
• Have good communication and team skills, flexibility and stress resistance
• Follow the security rules of the company.