job offers of fujitsu at Europe Language Jobs

German speaking Customer Support Representative to Barcelona


We are looking for a German-speaking Customer Support Agents to work in sunny Barcelona!


Our clients belong to the top 500 business companies in the sectors IT, telecommunications, ecommerce, automotive, and financial services.

We are a multicultural company collaborating with employees from over 29 different nationalities.

We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.



  • Take incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer)
  • Solve requests/incidents that require a higher level of technical knowledge
  • Support technical enquires and manage incidents of the client’s product, car electrical chargers.
  • Progress / close service requests to a satisfactory conclusion on call management system
  • Proactively update customers with status and resolution progress
  • Monitor / progress all open queries in queue
  • Escalate potential service issues to appropriate level
  • Ensure contractual SLA is maintained
  • Respond to any reasonable task posed by the assigned manager
  • Achieve an excellent customer satisfaction level

Your Profile

  • Have a proficient or bilingual level of German and advanced level of English
  • Possess excellent customer care skills, knowledge and awareness
  • Have adequate professional experience
  • Are able to implement and manage changes in processes
  • Are responsible and possess independent work habit
  • Have good communication and team skills, flexibility and stress resistance
  • Follow the security rules of the company.

German speaking Customer Support Representative to Barcelona