Italian-speaking Customer Support Agent Remote in Croatia

Are you a motivated and enthusiastic Italian-speaker looking for an international challenge? Do you want to enjoy an exciting lifestyle in beautiful Zagreb or remotely all over Croatia? Apply now!

Our client

An international company, which is specialized in customer experience and is expanding fast all over Europe with more than 50 000 employees. Join a dynamic, motivated and young team with high potential to develop by combining talent, data and technology. Work with some of the world’s most respected brands. 

Responsibilities:

• Provide a highly professional consumer experience by collaborating with consumers through various communication channels
• Solve customer complaints and inquiries
• Resolve consumer issues and complaints by identifying the cause of the problem and selecting the best solution
• Establish a customer relationship with consumers

Requirements:

• Excellent communication skills & high focus on customer satisfaction
• Excellent language skills (at least C1) in Italian language, both spoken and written
• Very good PC skills 
• Availability to work on shifts 
• A previous experience in Customer Service or similar business is a beneficial (B2B)

The offer:

• Modern and multinational working environment
• An attractive location in Zagreb with good public transport connection
• 2 weeks of paid training
• Paid transport & meal allowance
• Performance bonus
• Relocation package: flight reimbursement 
• Work remotely

Why Zagreb?

A historical city filled with museums, a captivating architecture, an explosion of outdoor activities and a popular night life scene. Zagreb is a safe city and it is famous for its attractions.

About us :

We are a leading multilingual recruitment specialist agency, connecting talent from Italiany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.