DESCRIPTION
Norwegian-Speaking Customer Support Agent | Málaga, Spain | Hybrid - Start date ASAP (Latest by mid - April)
Are you a fluent Norwegian speaker who genuinely enjoys helping people? Do you want to build your career at a Norwegian-founded company with its heart in one of Europe's most exciting cities — Málaga, the sun-soaked capital of the Costa del Sol? If so, we want to hear from you.
Our client is a company with Norwegian roots and their headquarters right here in Málaga. They are proud of where they come from and even prouder of what they have built in southern Spain. Their Customer Experience team is growing, and they are looking for a Norwegian-Speaking Customer Support Agent to join them — someone who shares their values of honesty, warmth, and doing right by the customer.
About the Role
As a Customer Support Agent, you will be the primary point of contact for Norwegian-speaking customers, helping them get the most out of our client's products and services. You will handle enquiries via phone, email, and live chat — always with professionalism and genuine care. The role is based at their Málaga headquarters, with a hybrid working arrangement available once your initial onboarding period is complete.
This is not a call centre where you read from a script. Our client is a Nordic-founded company, and that means a flat structure, a culture of trust, and real ownership over your work.
Your Responsibilities
- Deliver expert, friendly support to Norwegian-speaking customers via phone, email, and live chat
- Troubleshoot product and service issues, guiding customers clearly and patiently to a resolution
- Handle enquiries related to orders, deliveries, returns, and account management
- Represent the company's values in every customer interaction — warm, honest, and solutions-focused
- Collaborate with an international team, sharing knowledge and flagging recurring issues
- Meet quality, satisfaction, and response-time targets consistently
What We Are Looking For
Must have:
- Native or near-native Norwegian, both written and spoken — this is essential
- Good English for internal communication with the wider team
- Genuine empathy, patience, and strong problem-solving instincts
- Comfort working in a structured, fast-paced, multicultural environment
What We Offer
- Full-time permanent contract from day one
- Hybrid working model after your initial onboarding period — flexibility you can count on
- Headquarters in Málaga — one of Europe's fastest-growing and most liveable cities
- A company with Norwegian DNA: flat hierarchy, open communication, and a culture built on trust
- Comprehensive paid training — no prior tech experience required
- Real career development with progression into senior, team lead, or quality roles
- An international team with colleagues from across Europe
- Life on the Costa del Sol — 300+ days of sunshine, great food, easy access home, and a city that genuinely delivers on work-life balance
Why Málaga, and Why Our Client?
Most international companies plant a flag in Spain and import a corporate culture that has nothing to do with the place. Our client did it differently. Founded in Norway and built in Málaga, they have created something that combines Scandinavian work values — transparency, autonomy, respect — with the energy and warmth of Andalusia. Their team is international but their identity is clear, and their headquarters in Málaga is where it all comes together.
Málaga is just three hours from Oslo by air, one of the top expat cities in Europe, and home to a booming tech and business community. It is affordable, beautiful, well connected, and genuinely fun to live in.
Apply Now
If you are a Norwegian speaker ready to join a company that shares your roots while offering an incredible base in southern Spain, we would love to hear from you. Applications are reviewed on a rolling basis — apply today and take the first step.
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