Sales Program Specialist with German- Hybrid Lisbon

Our Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.

· become and remain knowledgeable and passionate about leading social media products and community standards;

· have strong interpersonal skills, verbal and written communication skills;

· provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;

· collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;

· act as a point of contact to provide consultative support on agencies and advertisers accounts;

· drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;

· educate advertisers on product usage, troubleshoot and resolve complex cases;

· complete the required tasks within the agreed turnaround times and standards of quality;

· have good language requirements

· complete and pass all required training provided by the client.

· experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;

· comfortable over the phone and navigating CRM systems;

· ability to provide exceptional customer support;

· have strong understanding of social media;

· preferably have experience working with social media monitoring;

· preferably have strong IT knowledge;

· preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;

· preferably have experience working with small and medium-sized businesses;

· preferably have demonstrated success in driving revenue growth and exceeding sales targets;

· preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;

· preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc

· Attractive salary;

· Stable job offers - employment contract

· Work in a multicultural and diverse environment with employees from over 30 countries

· Genpact supports language courses, professional training and great career development opportunities

· Free access to our award-winning learning platform

· Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs