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Sales Support & Telesales Agent - Danish Market - BARCELONA
DESCRIPTION
As a Telesales & Sales Support Agent, you will play a key role in supporting partner businesses through a combination of sales administration and outbound customer engagement.
This role is split equally between sales support and telesales, requiring both strong organisational skills and the ability to build meaningful customer relationships. It's a quality-driven sales position where authentic conversations and delivering excellent service are just as important as achieving performance targets.
The responsibilities:
- Initiate high-quality conversations with key decision-makers.
- Build trust and identify customer needs through a consultative sales approach.
- Handle objections professionally and guide customers towards suitable solutions.
- Drive upselling and cross-selling opportunities to maximise customer value.
- Follow up on contracts and complete a variety of sales support and administrative tasks.
- Support partner campaigns and maintain strong customer relationships.
- Meet or exceed individual and team sales targets.
- Accurately record customer interactions in CRM systems and provide feedback to improve sales strategies.
REQUIREMENTS
What We’re Looking For
- Native-level proficiency in Danish (both spoken and written) and a good command of English.
- Strong communication, relationship-building and persuasion skills.
- Previous experience in telesales, sales support or customer service is an advantage.
- Organised with excellent administrative and follow-up skills.
- Ability to thrive in a target-driven environment.
- Comfortable using CRM systems and various computer applications.
- A professional, proactive approach with a passion for delivering excellent customer experiences.
OFFER
What We Offer
- A diverse and lively workplace that values different cultures and creates a fun, friendly atmosphere.
- Competitive salary package €1,600 gross per month plus up to €400 gross monthly bonus during the pilot phase, followed by uncapped commission based on your sales performance.
- Hybrid working model after the initial onboarding period (subject to performance).
- Opportunities for internal growth and career progression.
- Comprehensive paid training and ongoing coaching to help you succeed.
- Attractive bonus structure with uncapped commission opportunities after the pilot phase.
- A permanent full-time contract (39 hours per week)
- Tax-free benefits (restaurant, transport and childcare vouchers).
- Unlimited coffee and fresh fruit on office days.
- Free online Spanish lessons outside working hours.
- Unforgettable staff events and team-building activities.
- Comprehensive support for mental health and well-being through our employee assistance app
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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