DESCRIPTION
Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
#BeCognizant
Schedule: Rotative schedule from Monday to Saturday (2 days off per week), between 7am and 7pm
RESPONSIBILITIES
- Answering queries from customers via phone, email, and chat;
- Provide general and technical support;
- Identify, troubleshoot, document and categorize cases and possible bugs;
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
- Escalate complex problems according to defined procedures.
REQUIREMENTS
- 2 years of customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
- Fluent in Swedish (C1) and English (B2);
- Strong analytical, problem-solving and technical troubleshooting skills;
- Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;
- Excellent professional writing skills and good typing speed.
OFFER
- Competitive base salary and benefits;
- Training and career development opportunities;
- A fast-paced, ever-evolving environment;
- A culture of respect and human empowerment;
- Very nice office space by the Tagus River, served by several businesses and great access to public transportation.
- Company managed facilities with resting areas and everyday commodities:
- Company-sponsored activities and partnerships.
