Swedish Customer Support – Online Video Platform - Lisbon

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.  This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

#BeCognizant

Schedule:  Rotative schedule from Monday to Saturday (2 days off per week), between 7am and 7pm

RESPONSIBILITIES

• Answering queries from customers via phone, email, and chat;
• Provide general and technical support;
• Identify, troubleshoot, document and categorize cases and possible bugs;
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
• Escalate complex problems according to defined procedures.

• 2 years of customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
• Fluent in Swedish (C1) and English (B2);  
• Strong analytical, problem-solving and technical troubleshooting skills;
• Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;
• Excellent professional writing skills and good typing speed.

• Competitive base salary and benefits;
• Training and career development opportunities;
• A fast-paced, ever-evolving environment;
• A culture of respect and human empowerment;
• Very nice office space by the Tagus River, served by several businesses and great access to public transportation.
• Company managed facilities with resting areas and everyday commodities:
• Company-sponsored activities and partnerships.