Tourism Customer Service Agent with German

Location: Málaga, Spain

Shifts: Rotational (including weekends)

On-site position – no remote option

Dreaming of working under the Spanish sun while building an international career? 

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years. With offices in Bulgaria and Serbia, we connect talented professionals with leading international companies. We believe in growth, opportunity, and helping people become the best version of themselves.

Now, for one of our clients — a global leader in customer experience technology delivering outsourced sales and support solutions to major international brands — we are looking for a Tourism Customer Service Agent with German to join their team in beautiful Málaga, Spain.

If you are passionate about travel, hospitality, and delivering exceptional service, this could be your next adventure.

Your Daily Mission:

Handle incoming calls in German, providing top-tier support to hotel guests

Assist customers with bookings, reservations, and general hotel inquiries

Resolve complaints professionally, ensuring excellent guest satisfaction

Provide detailed information about hotels, resorts, and vacation properties

Accurately document customer interactions in the system

Collaborate with internal teams to resolve cases efficiently

We’re Looking For:

Fluent German and English (C1 level)

Strong communication and interpersonal skills

Customer service experience is an advantage, but not mandatory

Calm and solution-oriented mindset, even under pressure

Flexibility to work shifts between 8:00 AM – 10:00 PM, Monday to Sunday (alternating weekends)

Organized, detail-oriented, and passionate about helping people

What You’ll Receive:

Full-time position (39 hours per week)

Competitive salary + language and role supplements

Performance-based incentives

One-time signing bonus for external candidates

Loyalty bonuses every 3 months

22 business days of paid annual leave

Compensation for working on Spanish public holidays

Permanent employment contract

Fully paid training from day one

Ready to start your career in sunny Spain? 

Send us your CV in English and include reference number SM_.

Only shortlisted candidates will be contacted. All applications are handled with strict confidentiality in compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, Reg. No. 1809).