Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Spanish Claims team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Communicate friendly and efficiently with the customers and provide relevant information
• Be the person responsible to deal with property damage issues
• Handle sensitive issues that were reported during ongoing reservations or after they are over
• Analyze the customer situation and assess the property features to determine liability
• Identify anomalies and patterns to identify fraudulent claims
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of Spanish (C2)
• Proficient level of English (C2) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Experience estimating contents and automobile / watercraft losses
• Desire to learn and advance, be a curious investigator and problem solver
• Minimum 1 year experience handling property damage, Insurance and Healthcare Claims, and dispute / conflict resolution (mandatory)
• Or minimum 2 years of Airbnb Claims experience
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!