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DESCRIPTION
Are you a tech-savvy communicator with a passion for solving puzzles?
We are looking for a Technical Support Specialist to join our growing team in Sofia. In this role, you will be the bridge between our partners and our technology, ensuring a seamless integration process and providing top-tier technical support. If you enjoy working with APIs, diving into root-cause analysis, and helping partners succeed, this is the perfect role for you.
As a Technical Support Specialist, you will guide our partners through the technical journey of integrating with our platform and provide ongoing expert assistance.
Your Core Responsibilities:
- Lead the technical onboarding process for new partners, ensuring they are successfully integrated into our API platform.
- Manage the L1 ticketing queue, providing timely and efficient resolutions to technical queries.
- Use your analytical skills to investigate technical glitches, identify the root cause, and implement sustainable solutions.
- Use Postman to test API endpoints, validate payloads, and ensure data is flowing correctly between systems.
- Contribute to and maintain our technical documentation, including FAQs and troubleshooting guides in Confluence.
- Work closely with internal teams via Jira to escalate complex bugs and track their resolution.
REQUIREMENTS
Your Profile:
- Native or fluent proficiency in Hungarian (C2/C1)
- Strong professional command of English (C1)
- Experience in API onboarding, technical support, or working with POS (Point of Sale) systems
- Аnalytical skills with a natural curiosity for how things work "under the hood."
- Ability to explain complex technical concepts to non-technical partners clearly and patiently
OFFER
In return, we will give you:
- Financial support during relocation
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
We care about the well–being of our employees, invest in their future growth, encourage fun and team-building projects!
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.