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DESCRIPTION
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
REQUIREMENTS
The candidate:
- Has excellent command of spoken and written Hungarian (level C1);
- Has an excellent command of spoken and written English (at least B1/B2);
- Experience in a contact center or customer-facing role is beneficial, but not mandatory;
- Identify, research, and resolve product issues and queries concerning part/product replacement and execute the solution in line with local procedures;
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
- Proactively provide support and assistance to colleagues and work together as a team;
- Can adapt quickly to changes in products, process, and technology;
- Has a proven track record of excellent attendance and time-keeping.
