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Job offers found for Dutch
31 job offers found
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Dutch Online Shopping Support Specialist to Lisbon, Portugal
Mandatory
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DESCRIPTION
Do you enjoy helping people and have a passion for online shopping? Are you already living in Portugal and looking for a remote opportunity where you can support customers of one of Europe's leading online retailers? Then this could be the perfect next step in your career!
Candidate profile
Employer offers
Join our client's team as a Dutch-speaking Online Shopping Support Specialist and work remotely from anywhere in mainland Portugal. Become part of an international team, receive comprehensive paid training, and help customers enjoy a smooth and enjoyable online shopping experience, all from the comfort of your home.
Please note: This position is fully remote within mainland Portugal only. The Azores and Madeira are excluded, and relocation or accommodation is not provided.
About the company
Our client is a global leader in customer experience management and digital support services, partnering with some of the world's most recognized e-commerce brands. Their multilingual teams provide exceptional customer service across Europe, helping millions of customers with their online shopping experience in a dynamic and supportive work environment.
What will you do?
-Assist customers with questions about orders, deliveries, returns, refunds, and products.
-Help customers navigate the online shopping platform and resolve account-related inquiries.
-Investigate and resolve customer issues in a professional and efficient manner.
-Accurately document customer interactions and update customer records.
-Follow up on ongoing cases to ensure timely resolution.
-Deliver an outstanding customer experience with empathy and professionalism.
-Identify opportunities to enhance the customer experience while adhering to company guidelines.
Candidate profile
-Native-level Dutch with fluent English (C1).
-Excellent communication and problem-solving skills.
-Customer-focused mindset with a positive and proactive attitude.
-Previous experience in customer service or e-commerce is an advantage but not required.
Employer offers
-Permanent remote position from anywhere in mainland Portugal.
-Fully paid onboarding and ongoing professional training.
-Competitive salary with additional compensation for Portuguese public holidays, Sundays, overtime, and applicable shift allowances.
-Private and public health insurance.
-Career development opportunities within an international company.
-A supportive, multicultural work environment.
-Fun online team activities and employee engagement initiatives.
-Exclusive employee discounts and benefits.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company specializing in connecting multilingual professionals with exciting career opportunities around the globe. With a network of 400+ partners in over 40 countries, we have successfully helped more than 7,500 candidates find their next international career.
SKILLS
Problem-Solving
Attention To Detail
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