Job Description

Experience the power of a game-changing career  

 

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

 

If you’re looking to grow and be inspired, as an Sales Manager onsite in Valencia you will be part of our team of game-changers who are powering the brands of the future.  

 

What you will do in this role  

 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  

 

As an Sales Manager on our team, you will:  

Management 30%

Be responsible for all sales leads in our Valencia hub

Manage directly small team of sales agents

Monitor and report team performance (correct call treatment, case treatment...)

Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work

Motivate as a team leader and site leader controlling  turnover and retaining potential and motivated team members

Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes

Keep track of each agent’s training and training needs to improve technical and phone communication’s skills

Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview

Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)

Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics

Organisation 20%

Organise and optimise shifts

Changing agents’ settings in Symposium.

Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.

Offer support in critical problems (case escalations, emergencies, customer complaints).

Take care of logistic problems (office supplies, general working conditions).

Incident Management 25%

Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.

Maintain l knowledge and expertise associated with applications specific to individual customers.

Ensure contractual SLA is maintained.

Customer Contact 10%

Prepare Service Level Reviews and attend Service Level Review meetings.

Maintain contact with the customer regarding cases, new procedures, applications, tools

Reporting 15%

Collect metrics, analyse these and report to customer / management / quality team.

Provide other reports to management, as needed.

Education/Knowledge

Bilingual or proficient in German and advance level of English 

Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Business knowledge and commercial awareness

Previous experience

IT knowledge

High customer care knowledge

Previous track track record outbound sales

Previous experience managing sales pipelines

Personal abilities

Strong communication skills

Ability to implement and manage change

Follow the security rules of the company

 

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

 

In this role, we offer benefits that help support your unique lifestyle: 

 

- Full time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00

- Compensation: base salary of 30.000 euros gross/year + up to 4.000 euros gross/year in bonus + Medical Insurance + Ticket Restaurant Card

- Great office location in Valencia

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

 

Experience the best version of you! 

 

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 

 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

 

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

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