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Job offers found for English and 1 other languages
465 job offers found
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DESCRIPTION
Polish Speaking Customer Service Representative – Medical Devices
Location: Remote – Anywhere in Bulgaria
Start Date: 28 September 2026
Employment Type: Full-time
About the Role
We are looking for a Polish-speaking Customer Service Representative to join our team supporting customers using medical devices.
In this role, you will provide professional and empathetic technical support, helping customers troubleshoot device-related issues, understand product functionality, and access appropriate repair or replacement services when required.
You will also be responsible for maintaining accurate customer documentation and ensuring all interactions are handled in accordance with established support, quality, and compliance procedures.
Key Responsibilities
Provide customer support in Polish and English via the appropriate communication channels.
Assist customers with technical issues relating to medical devices.
Troubleshoot problems and provide clear, step-by-step guidance.
Explain product functionality and usage to customers.
Coordinate repair, replacement, or escalation processes when required.
Accurately document customer interactions, issues, and resolutions.
Follow all company policies, procedures, quality standards, and compliance requirements.
Ensure customers receive accurate, professional, and timely support.
Escalate complex or sensitive technical issues to the appropriate department.
Maintain a high level of customer satisfaction while meeting agreed performance targets and KPIs.
Candidate Requirements
Essential
Polish language: C2 level
English language: C1 level
Minimum High School Diploma
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Good problem-solving and troubleshooting abilities.
Comfortable working with technical information and customer-support systems.
Ability to follow procedures and compliance requirements.
Desirable
Previous customer service or contact-centre experience.
Experience providing technical support.
Experience working with medical devices, healthcare products, or within a regulated environment.
Previous customer service experience is preferred but not required. Full training will be provided.
Compensation & Benefits
Basic salary: €1,329 gross per month
Performance bonus: Up to 10% of gross salary after 3 months, based on KPI performance
Signing bonus: €2,000 paid in instalments
Meal allowance: €80–€100 per month, depending on the number of days worked
Private health insurance through Generali
Multisport and/or Coolfit card
Access to a learning and development platform
Fully remote working opportunity anywhere in Bulgaria
What We Offer
This is an excellent opportunity for a fluent Polish speaker looking to develop a career in customer service and technical support within the medical-device sector. No previous customer service experience is required, making this role suitable for candidates who have strong communication skills and an interest in helping customers solve technical problems.
Relocation allowance - provide €260/month for 3 months.
REQUIREMENTS
Candidate Requirements
Essential
Polish language: C2 level
English language: C1 level
Minimum High School Diploma
OFFER
Basic salary: €1,329 gross per month
Performance bonus: Up to 10% of gross salary after 3 months, based on KPI performance
Signing bonus: €2,000 paid in instalments
Meal allowance: €80–€100 per month, depending on the number of days worked
Relocation allowance - provide €260/month for 3 months.
SKILLS