We’re looking for a Customer Service Senior fluent in English and French to manage customer accounts, resolve inquiries, and lead operational support for a high-impact team. If you’re organized, proactive, and thrive in a collaborative environment, this role offers the perfect blend of leadership and hands-on service.

???? Your Role:

Process incoming orders and ensure data accuracy throughout the order lifecycle

Resolve billing issues and collaborate with Sales, Operations, and Finance teams

Provide technical guidance and support to the local Customer Service team

Manage team absences, holiday planning, and ensure business continuity

Identify training needs and drive process improvements

Handle customer complaints professionally and maintain voice support activity

Support onboarding and system housekeeping to ensure consistent service delivery

4+ years of experience in customer service or related roles

Fluency in English and French (C2/native)

Strong communication and interpersonal skills

Experience with ERP systems (Oracle, Salesforce) and MS Office tools

Analytical mindset with a structured approach to problem-solving

Legal eligibility to work in the EU and willingness to travel if needed

Be part of a global team making a real impact in healthcare

Enjoy a competitive salary and benefits package

Benefit from a flexible hybrid work model

Thrive in a culture that values innovation and collaboration

Ready to lead with purpose and make a difference across continents? Apply now and help shape the future of customer experience in healthcare.