Description

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.  

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

Finnish C2 level and advanced English 

Excellent communication and inter-personal skills both written and spoken

User friendly PC skills: Office 365, CRM Database, and other internal platforms. 

A problem-solving and solution-driven mentality

A positive, motivated mindset that will help you deal with some tricky customer problems.

Goal-oriented work approach

An open mind to changing priorities and business processes.

Affinity with Accommodation platforms

Experience within customer service or contact center environments will be valued. 

Availability to work from the office and from home (within 100km from the office)

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality

Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals

Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.

Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions

Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration

Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights

Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions

Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Contract:

38,5h/week (Monday to Sunday).

Salary : 22.249 € gross/year

Available shift: 07:00 - 16:00h

Temporary Contract.

Benefits:

Flexible remuneration in nursery school transport if interested after probation period.

A multicultural and international working environment 

Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield) 

Be part of an exciting industry leading department with great opportunities to learn and grow your career 

3 weeks of Initial training and continued personal coaching