This role requires relocation to Portugal.
Workster is partnering with a leading global company in digital services to recruit Danish-speaking Client Advisors for an exciting project in the streaming and entertainment sector.
This role is based in Lisbon and you will benefit from a fantastic relocation package! The position is perfect for dynamic individuals who are passionate about helping customers and thrive in a fast-paced, multicultural environment.
Your Role:
- Provide outstanding support to users via phone, chat, email, and social media
- Assist customers with account setup, login issues, and subscription management
- Troubleshoot streaming, app, and technical problems
- Guide users on payment queries and service changes (pause, cancel, renewals)
- Maintain detailed and accurate customer records
- Report trends and customer feedback to help improve the service