At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – one of the biggest providers of digital solutions, AI automation, and customer experience services, helping global brands deliver top digital experiences in fintech, high-tech, tourism, and gaming, we are looking for –Customer Support Analyst with Danish (Relocation to Bulgaria).

Key Responsibilities:

• Deliver outstanding customer support through email, chat, and phone communication;
• Respond to customer questions and resolve issues related to our products and services;
• Assist customers with troubleshooting and help them overcome technical difficulties;
• Follow up on pending cases to ensure customer satisfaction;
• Share customer feedback and improvement suggestions with the product and tech teams;
• Communicate in a friendly, professional, and helpful manner at all times.

Requirements:

• Proficiency in Danish, as well as English (both written and spoken);
• Prior experience in a customer support role, ideally within a tech or fintech company;
• Strong analytical and problem-solving abilities with great attention to detail;
• Clear and effective communicator, capable of simplifying complex topics for customers;
• Self-motivated and able to work independently while managing multiple tasks;
• Open to working flexible hours and different shifts based on customer demands.

What our client offers:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Relocation package for Sofia, Bulgaria;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).