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job offers of Nordic Jobs Worldwide at Europe Language Jobs

Danish-speaking Customer Support in Malta!

Sliema , Malta

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DESCRIPTION

Join our iGaming client on Malta as Customer Support agent!

 

Responsibilities

  • Communicating with the customers in a gentleman manner, in writing as well as orally - as the company is a perfect gentleman, they expect their Specialists to show respect, honour and personal responsibility, be able to keep cool in all different types of situations.
  • Building and maintaining relationships with existing and new customers - their key goal is to establish trust with the customers. To build trust with them it is vital to listen and to understand them. The customer service department's goal is not only to help the players. Thier aim is to make the players choose to play at our client over any other casino whenever they're looking for a fun casino experience.
  • Identify and report improvement areas according to company procedures. As you will be the first one handling customer's issues and understanding them from their perspective, we want you to forward your feedback forward to their Product & Tech departments as with that they can constantly improve the platform in a way it reflects customer's perspective.

 

Providing uninterrupted service by:

  • Helping our customer with all their enquiries
  • Clarifying our clients Terms and Conditions when it is needed
  • Explaining how to use games and services
  • Assisting the customers with on-going marketing campaigns
  • Logging the tasks in accordance with company guidelines
  • Helping out Payments and Fraud specialists in upholding the security of the company and preventing fraudulent activities
  • Advising players on responsible gaming tools and acting pro-actively on player's gaming patterns
  • Escalating and following up customer cases when needed
  • Helping out with translations if needed

 

Skills & Competencies

  • On-line experience in Support / Customer Services
  • Experience in assisting the customers via email, phone and chat
  • Fast typewriting
  • Excellent written and verbal communication skills
  • Fluent in English and fluent in Danish
  • Clear thinking and problem solving
  • Previous experience in iGaming or keen interest in sports or casino games
  • Flexible and willing to work daily/evening shifts

 

Are you interested in knowing more about this opportunity?

 

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

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