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German-Speaking Cruise Line Agent (remote from Portugal) open_in_new
explore Remote , Portugal
DESCRIPTION
Are you passionate about creating unforgettable customer experiences and driving sales in a dynamic industry?
Join one of the world’s top cruise brands, the third-largest globally and a leader across Europe, South America, the Gulf, Southern Africa, and beyond. Known for its immersive voyages and dedication to customer delight, they are expanding rapidly in regions such as the Caribbean, North America, and the Far East.
Key Responsibilities:
- Handle inbound calls, providing superior customer support and sales assistance
- Sell and promote cruise packages, including cross-selling and upselling tailored options and associated products
- Offer comprehensive post-booking and booking management support to guests
- Assist travel agents with bookings, inquiries, and management of customer needs
- Provide accurate and helpful information on destinations, ships, travel documentation, pricing, and more
REQUIREMENTS
- Native fluency in German and a minimum B2 level of English
- Being local in Portugal
- Prior experience in a contact center or customer service role preferred
- Background in sales, tourism, or travel agencies is an advantage
- Strong digital proficiency and attention to detail