Your responsibilities will be:

• Provide assistance via phone/mail/chat to agents by solving simple and complex queries that impact the performance of the indirect sales business
• Guide the customers through the Webshop
• Ensuring that the data received from the customers is accurately and timely maintained
• Give support to the Back Office team to solve customers’ claims

The requirements for this position:

• Able to communicate efficiently by phone and email with customers daily
• Fluent in French and English
• Pro-active, focused on responding promptly to actions
• SAP, Office or knowledge of other office software’s is preferred
• Able to work in a results-oriented team
• Minimum required Secondary school

Conditions you will receive:

• Stable vacancy
• Compensation package: Base salary + language bonus + meal allowance per day
• Hybrid work: 3 days at home, 2 at the office
• Multicultural and dynamic environment
• Possibility of growth inside the company