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B2C Sales and Retention - DAZN with Japanese (Night Shift)

Portugal , Portugal

Teleperformance Portugal

Mandatory:

English Intermediate

Japanese Proficiency

Company

Teleperformance Portugal

Employment type

Full time

Experience

Entry level

DESCRIPTION

Are you looking for your next career path as a B2C Sales and Retention Agent for DAZN? Can you sell over the phone and in live chat? Do you have skills in customer retention schemes that provide offers? Are you interested in cross sell, upsell and retention? Deliver a World-class experience to our Japanese-speaking customers across the Japanese region!

In this role, you will be the point of reference for existing customers who ask you to contact them for any requests. Also, you’ll play a main role in building loyalty by retaining customers with special offers.

Sales and Retention Agents are essential to DAZN’s success and contribute to it's enhancing reputation as the number one live sports destination.

Whoever you are. Whatever you do. Wherever you are from. Join us and just be yourself.

What you’ll do

As a B2C Sales and Retention Agent for DAZN, you'll sell offers to Customers over the phone and via live chat contact channels;
Work as a team to achieve common goals;
Be the point of reference for existing customers who ask to be contacted for any requests;
Interact with the customer to understand the new needs and new requests;
Take customer calls and provide accurate, satisfactory answers to their queries, concerns and promote offers to retain customers.

REQUIREMENTS

Native level of written and verbal communication skills in Japanese (minimum C1);
Fluency in English (minimum level B2);
Excellent communication and interpersonal skills, leading you to play an important role within the team and available to support a colleague;
As a B2C Sales and Retention Agent for DAZN, you'll need to have the ability to sell;
Passionate about sports;
Capability to manage a customer;
Availability to work in the night shift;
A dynamic and highly proactive personality;
Good analytical and problem-solving skills;
Strong motivation and ambition.

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