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Retention Agent jobs abroad

163 job offers found

Retention Agent jobs abroad

163 job offers found

German speaking Travel Agent - Gdańsk, Poland

Gdansk, Poland

Mandatory
Easy apply

German Customer Service Representative (Tourism project)

Gdansk, Poland

Mandatory
Easy apply

Dutch Customer Care Agent for Eneco in Sofia, Bulgaria

Sofia, Bulgaria

Mandatory
Optional
Easy apply
Relocation package
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Game Presenter – Korean Speaking

Birkirkara, Malta

Mandatory
Optional
Easy apply
Relocation package

Dutch or Flemish speaking Support Agent in Sofia, Bulgaria

Sofia/remote, Bulgaria

Mandatory
Optional
Easy apply
Relocation package

Customer Support Advisor

Gdansk, Poland

Mandatory
Optional
Easy apply
Relocation package

New
Key Customer Support Team Leader with French

Mijas, Spain

Mandatory
Easy apply

New
Taiwanese - Speaking Partner Relations Manager

Taiwan

Mandatory
Optional
Easy apply
Remote

New
Danish customer service representative for Netflix in Greece

Greece

Mandatory
Easy apply
Relocation package
Remote

New
Travel Sales Advisor with Dutch

Malaga, Spain

Mandatory
Easy apply
Relocation package

Polish-speaking Technical Service Agent Remote from Greece

Greece

Mandatory
Easy apply
Relocation package
Remote

Guest Services Support Specialist with German

Malaga, Spain

Mandatory
Easy apply

Norwegian Customer Support for Netflix - Athens (Remote)

Greece

Mandatory
Easy apply
Relocation package
Remote

Swedish Tech Support, Microsoft - Athens (paid relocation)

Athens, Greece

Mandatory
Easy apply
Relocation package

Dutch Camera Support - Flight & 3 Months Free Accomodation

Greece

Mandatory
Easy apply
Relocation package
Remote

New
French Speaking Customer Support Specialist Digital Advert

Barcelona, Spain

Mandatory
Optional
Easy apply
Relocation package
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New
HIGHLIGHTED
Customer Service - Premium Coffee Brand

Lisbon, Portugal

Mandatory
Easy apply
Relocation package

Spanish speaking Customer Support Specialist -Digital Advert

Barcelona, Spain

Mandatory
Optional
Easy apply
Relocation package
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Customer Expert for Nespresso with French in Lisbon

Lisbon, Portugal

Mandatory
Easy apply
Relocation package

New
German Customer Support Specialist - Digital Advertising

Barcelona, Spain

Mandatory
Optional
Easy apply
Relocation package
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Search for Retention Agent jobs abroad in Europe. Filter your results by country, language, city or sector. Companies are looking for candidates with language skills to work in Retention Agent . Apply now and build your career path.

German speaking Travel Agent - Gdańsk, Poland

Mandatory
Be one of the first to apply
DESCRIPTION
Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic team in Gdańsk, Poland as a Customer Service Specialist supporting Airbnb users. In this role, you'll be the first point of contact for guests and hosts, helping to create memorable travel experiences through thoughtful, solution-oriented support. Whether it's resolving booking issues or guiding users through the platform, your empathy and communication skills will make a real difference. If you're ready to bring your language talents and customer-first mindset to a global brand, we’d love to hear from you.

Responsibilities:
  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
  • Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
  • Answer inbound calls and emails within guidelines/goals established by the client and contact center management
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Provide friendly and efficient service to the worldwide Airbnb community
  • Be a first point of contact to handle and resolve customer issues
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails
  • Research information and troubleshoot problems using available resources
  • Arbitrate in situations between users
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals
REQUIREMENTS
Education
  • Preferable college degree or related work experience
  • Languages proficiency
  • German native/ advanced level;
  • English advanced level
  • Experience Target
  • Previous experience in customer services
  • Computer literate
Skills:
  • Excellent listening and written/oral communication skills in supported languages
  • A motivated and enthusiastic personality
  • Self-organized, planning and prioritization skills
  • Patience, empathy, and a unique ability to manage stress
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Able to follow guidelines and instructions
  • Ability to keep calm and clear-headed in critical situations
  • Ability to demonstrate confidence when imparting information or dealing with troubled callers
Knowledge/Abilities:
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
  • Familiarity with ticketing systems
  • An element of gravitas
  • Experience with policy work, or help resource project management
  • Previous, demonstrable experience with creation of online help resources
  • Life experience to apply to managing situations
  • Early adopter of technology
  • Ability to put callers at ease
  • Makes the customers feel confident that their needs are being met
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with peers and supervisors
OFFER
  • Onsite position.
  • Full time and Part time options.
  • Attractive salary
  • Retention bonus once every 6 months.
  • Retention bonus after one year of employment.
  • Up to 5% performance bonus per month.
  • Rotational working hours between 7 am to 9 pm, 5 days per week.
  • No relocation package.
  • Multicultural work environment.
SKILLS
Adaptability
Ability To Work In Stressful Situations

Top companies hiring:

TP Portugal
TTEC Europe
Europe Language Jobs S.L.
Cognizant Technology Solutions
Be one of the first to apply