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DESCRIPTION
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Content Moderators to join their team in Lisbon.
Position: Content Moderator
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Review user reports regarding content on the platform
- Review sensitive content, sometimes involving graphic or disturbing subject matter
- Audit and update content
- Maintain broad knowledge of client products and/or services
- Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.
REQUIREMENTS
- Native/fluent in Czech, Hebrew, German, Polish, Norwegian, Dutch or Azerbaijani, both verbal and written. Fluent in English (B2 level)
- Ability to cover weekly shift rotation (depending on the project may include weekends and/or night shifts)
- Tolerance to sensitive content
- Strong computer skills
- Customer service-orientation with effective, pleasant and professional communication style as well as patience
- Quick learning and adaptability to new processes and concepts
- Tolerance for repetitive work in a fast-paced work environment
- Analytical mindset with strong attention to detail.
