DESCRIPTION
Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.
• Provide front line support to our customers via live chats, phones & emails promptly.
• Answering queries and resolving client issues regarding our products, platforms, and
promotions in accuracy.
• Address customers’ feedbacks as well as complaints professionally, responsible for meeting
customers’ expectation.
• Liaising with other departments and to keep up with the progress to ensure clients’ queries are
solved in timely manner.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting
translation for customer announcement notices.
• Attend to ad-hoc tasks as assigned by Team Lead.
REQUIREMENTS
Diploma or above.
• Must be fluent in Italian in terms of written and verbal communication skills.
• Proficiency in additional languages such as English will be an added advantage.
• Willing to accept rotational shift work (including weekends if required).
• Proficient in Microsoft Office and basic computer skills.
• Excellent communication and interpersonal skills.
• A logical and analytical approach to problem solving.
• Strong ethics, with ability to manage confidential information.
• Sharp time management skills and strong sense of responsibility towards duty.
Desirable:
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would
be a distinct advantage).
• A genuine interest in working in financial markets and client services.
• Strategic thinker with an analytical mind and strong problem-solving skills.
OFFER
Discover the numerous advantages we offer:
- Job security: Permanent contracts for Moroccans and foreigners.
- Social benefits from day one: CNSS and AMO.
- Evolving salary: Enjoy an attractive salary with increments every 6 months.
- Rewards for performance: Motivating bonuses.
- Constantly challenge yourself: Regular challenges.
- Paid training: Invest in your development with quality training.
- Protected health: Mutual insurance that reimburses up to 85%, even for major risks.
- Two operational sites: Casablanca and Tangier.
- Work flexibility: Hybrid telecommuting.
- Choose your pace: Full-time or part-time.
- Flexible hours: Multiple shifts available.
- Salary advances: Financial ease.
- Business loan: Access to commission-based loans.
- Festive atmosphere: Thematic events throughout the year.
- Exceptional discounts: Agreements with e-commerce sites.
- Facilitated medical care: Agreements with doctors and laboratories.
- Fitness and well-being: Weekly sports sessions with a professional coach.
- Learn new languages: Free access to a language learning platform.
- Contribute to the community: Opportunity to participate in social actions and volunteering.
- Regular treats: Distribution of chocolate, fruits, ice cream...
- Win big: Don't miss our annual raffle.
- Banking benefits: Agreements with Bank Of Africa for exceptional discounts.
- Professional evolution: Opportunities to advance your career.
- Continuous enrichment: Qualifying training throughout the year.
- Assured dynamism: A young and dynamic work environment.
- Guaranteed satisfaction: A close-knit team with an average seniority of over 3 years.
- Convenient location: Located in the city center, accessible by public transportation.
- Free parking: For bicycles and motorcycles.
- Multilingual management: A diverse leadership team.
- Facilitated mobility: Possibility to work between our 3 sites in Casablanca and Tangier.
- Commitment to quality and ethics: ISO 27001 and Ecovadis (Silver) certified company.
