CRM Manager

Tech4sGroup, a fast growing and innovative service provider with Headquarters in Cyprus and a representative office in Malta is looking for passionate team members to join their extraordinary teams! 

What we do: 

Our goal is to provide tech oriented and high-quality services enabling our clients’ growth and success.

Our team consist of IT, Marketing, eCommerce & other high calibre professionals with experience in different industries.

Due to continuous growth, we are seeking to hire a CRM Manager to join our headquarter office!

Grow with us #tech4s

Your role at Tech4sGroup:

• Responsible for understanding motivations and needs of our customers, building insights and integrating them into a comprehensive multichannel communication strategy.
• Using your expertise you'll engage the customer, maximise retention, engagement, customer satisfaction and customer ARPU
• The CRM Manager acts as a customer champion in the process of strategy and communication development along with the data strategy teams
• Responsible to directly manage the CRM executives
• Developing a comprehensive customer communication strategy segmented by market, CRM Life stage and derived objectives that is tailored to our Brands and Audience
• Initiating the requirement and manage the development process of global creative that has a laser focus on the customer insight and delivers customer engagement and response
• Leading on-going segmentation of the customer base in the market to identify insights and target customer segments with specific campaigns that are relevant for specific strategic aims of you team
• Working closely with your team to prioritise campaigns and offers from a customer perspective and ensure that communication strategy also best delivers their objectives and expectations
• Developing and delivering local, personalised and targeted campaigns using relevant customer channels such as onsite messaging, email, SMS, push notifications and 3rd party channels
• Developing campaigns based on specific customer profile, behavioural or events and continually optimise through a test and learn approach
• Supporting triggered email program tests, including test setup, validation, and review
• Ensuring that the campaign execution and delivery is completed as per plan and all the relevant stakeholders are informed of the volumes, performance and outcomes
• Do a comprehensive promotion/campaign analysis on a monthly basis and present to the key stakeholders
• Managing a team of executives to ensure you are delivering the highest quality campaigns and meeting targets

Profile Requirements

• At least two years experience in a similar position 
• Previous experience with people management
• Fluent in French is a strong advantage
• Past experience with Fast Track industry is a plus
• Organized, self-motivated and results-oriented with a strong work ethic
• Ability to meet deadlines