Customer Onboarding Manager | German Speaker
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DESCRIPTION
Hospitality SaaS | Remote/Hybrid
Are you passionate about customer experience and helping businesses get the most from technology?
A leading Hospitality SaaS company is looking for a German speaking Customer Onboarding Manager to support customers across the DACH region and ensure they're set up for long-term success from day one.
Your Mission
- Own the onboarding journey from implementation to adoption
- Deliver product training and consult customers on best practices
- Build strong relationships and become a trusted advisor
- Partner with Sales and Customer Success to create exceptional customer experiences
- Continuously improve onboarding processes and customer outcomes
If you enjoy working with people, solving problems and making an impact, we'd love to hear from you. ✨
REQUIREMENTS
You bring:
✔ Fluent German & English
✔ Experience in a customer-facing role
✔ Strong communication and presentation skills
✔ Passion for hospitality, technology and customer success
OFFER
You’ll thrive here if you:
- Enjoy working with customers and solving real-world problems
- Are confident communicating across cultures and languages
- Like working in a fast-paced, evolving environment
- Take ownership and care about delivering excellent experiences
- Are curious, adaptable, and always looking to improve
Key Benefits:
- 23 Vacation Days + Bank Holidays
- Variable compensation
- Hybrid Working Model
- Discount on Health Insurance
- Salary sacrifice benefits
- Free breakfast (Once a week)
SKILLS
Customer Orientation
Good Communication Skills - Written And Oral
Customer Satisfaction
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