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DESCRIPTION
Location: Lisbon, Portugal - On-Site
Contract: Full-time | Initially 1-year contract with the possibility to extend
In today’s competitive market, quality and outstanding service are essential for a company’s success. From resolving technical issues and offering product guidance to ensuring customer satisfaction through follow-ups, exceptional customer support plays a crucial role. This is where you come in. Join our client’s team and take the opportunity to make a real impact!
Responsibilities & Tasks:
- Provide professional customer support in German (written and spoken) via email, phone, chat, or social media.
- Handle customer inquiries, complaints, and requests promptly and in a solution-oriented manner.
- Ensure high levels of customer satisfaction and maintain service quality standards.
- Follow up on unresolved issues and ensure they are properly resolved.
- Being a team player and contributing to the team's and the project's success.
REQUIREMENTS
Skills and qualifications needed to succeed in this position:
- Native-level of German and at least a B2-level of English.
- Previous customer service experience is a plus.
- Knowledge of the value and impact that a good customer experience can create.
- Being an attentive listener, comfortable and skillful at communicating with people.
- Having a drive for excellence and professionalism.
- Being a real team player and committed to your work.
- Having a valid Portuguese work permit/EU citizen (required).
OFFER
What’s in it for you?
- Competitive salary.
- Full-time position with 40h/week.
- Very international environment, gaining working experience with well-known companies.
- Working in a fast-paced and highly changeable environment.
- 22 vacation days.
- Constant skill development inside the company.
- Possibility to live in one of the company's apartments.
- Initial flight expenses refund if you are coming from abroad.
- Free courses, sports activities, and organized events.
- All-inclusive starter pack for your experience in Lisbon
- Relocation Package for international candidates
What should you expect from living in Lisbon?
Living and working in Lisbon offers the perfect mix of career opportunities and an exciting lifestyle. Known for its sunny weather, vibrant international community, and relaxed atmosphere, the city attracts young professionals from all over the world. After work, you can explore charming neighborhoods, enjoy the local food scene, watch the sunset by the ocean, or spend weekends surfing along Portugal’s beautiful coastline. With its dynamic social life, affordable lifestyle compared to many European capitals, and welcoming environment, Lisbon is an ideal place to start or grow your international career while making unforgettable experiences.
Take the next step in your career and join a dynamic international team where your impact truly matters. If this sounds like an exciting opportunity for you, apply now and start your journey in an international environment where your skills can make a difference.
SKILLS
Call Centers
Computer Literacy
Good Problem Solving
Handling Calls
Excellent Soft Skills Per Phone &email
Relocation Package
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