DESCRIPTION
Shift hours: Mo - Sunday 9-23.00
Banking: 01.12. Financial services or 15.12. banking, 15.01.: banking
or Italian on-site
DUTIES AND RESPONSIBILITIES
Management of incoming calls, chats and emails,
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
REQUIREMENTS
Native/Fluent in German & Fluent in English (at least B2 level), both orally and written
Holder of a high school diploma or equivalent
Previous work experience in customer services experience
Ability to identify, apply and explain your product and/or service expertise with clarity
Tech savvy and full proficiency with MS Office products
Resident of Greece or ability to relocate under short notice.
OFFER
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Hybrid option after probation period
25 days’ annual leave per year
Relocation support
Guidance and tools to reach your full potential.
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
