DESCRIPTION
NETFLIX, focusing on account management, billing support, and technical troubleshooting. This is a remote role based in Greece, where you’ll interact with German speaking users and communicate internally in English when necessary.
REQUIREMENTS
Your Responsibilities
• Answer incoming calls from German speaking customers regarding account, billing, and technical issues
• Assist with login problems, subscription changes, account settings, and payment updates
• Handle technical issues such as app errors, device compatibility, or access interruptions
• Escalate complex queries to internal support teams (in English) via chat
• Follow internal quality and communication guidelines in all interactions
• Participate in weekly team meetings and monthly internal webinars
• Fluent German (C2) and confident English (B2) for reading documentation and internal communications
• Solid PC skills and the ability to learn new systems quickly
• Clear, calm, and professional communication style
• Ability to troubleshoot technical issues in a structured and logical way
• No previous experience required, but familiarity with the platform as a user is an advantage
OFFER
• 3 Month Shared free accommodation or 2 Month free in Studio flat.
• Base salary: €1,300 gross/month
• Performance bonus: Up to €145/month
• Fully remote (within Greece)
• Paid training included
• Internal knowledge-sharing and upskilling via regular meetings and webinars
• All equipment provided (computer, headset, etc.)
• Opportunities for internal mobility across support channels (voice, chat, email) depending on business needs
SKILLS
German
Fluent In German
Bachelor In German Language
C2 German
German c2
German Native
Native German
Fluent German
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