DESCRIPTION
Vacancy: German-Speaking Technical Support & Customer Advisor (On-site Athens)
Location: Athens, Greece (On-site only)
Start Date: 15 December 2025
Employment Type: Full-time (8h/day)
Schedule: Monday–Friday, between 09:00–19:00 (flexibility required)
Contract: Indefinite / Permanent
Training: 2 weeks (1 week theory + 1 week hands-on), Mon–Fri 09:00–17:00
About the Company
Our client is a global technology leader known for producing high-quality consumer electronics at fair and honest prices. With a strong international presence and a growing customer base, they focus on innovation, reliability, and customer satisfaction.
Your Role
- As a Technical Support & Customer Advisor, you will be the first point of contact for customers, ensuring an excellent support experience across multiple channels.
- Responsibilities
- Manage incoming customer queries via phone, chat, messages, social media, and email
- Identify and assess customer needs to provide effective solutions
- Build trusted and sustainable client relationships through clear communication
- Deliver accurate, valid, and complete information using the right tools and methods
- Meet individual and team KPIs, service targets, and case-handling quotas
- Maintain detailed records of interactions, customer accounts, and documentation
- Follow communication procedures, guidelines, and internal policies
Why Join?
This is a great chance to work for an innovative global tech brand, grow in an international environment, and enjoy strong job stability with excellent extras — all while living and working in Athens.
Interested? Apply now and we’ll contact you to share full details and next steps.
REQUIREMENTS
- Native / near-native German (spoken & written)
- Good command of English
- Strong customer orientation and ability to adapt to different personalities
- Excellent communication and active listening skills
- Confidence in phone-based support
- Ability to multitask, prioritize, and manage time effectively
- Previous customer support / technical support experience is a plus (not mandatory)
OFFER
- Gross monthly salary (German): €1,300
- Welcome bonus: €100/month for 12 months (extra on top of salary)
- 10% monthly performance bonus
- 14 salaries per year
- Daily meal voucher (Up Hellas Mastercard)
- Private health insurance including dental & optical care
- Mobility program and internal career opportunities
- Challenging and international work environment
- Employee events and team activities
- Free gym & wellbeing initiatives
- Rooftop cinema with Acropolis views
- €500 anniversary bonus for German speakers
SKILLS
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