Danish-speaking European Customer Account Advisors to Malta

Join our client’s team as a Customer Account Advisor and support customers via chat and email on a wide range of topics related to their account. Enjoy a hybrid working model and a full relocation package including accommodation and flight reimbursement.

About the company

Our partner is a globally recognized leader in online sports betting and gaming, providing users with extensive betting options, casino entertainment, poker, and innovative interactive experiences. Committed to security, responsible gaming, and exceptional customer service, our partner consistently delivers a trusted and engaging platform to millions worldwide.

What will you do?

Provide support to our customer base via live chat and email

Review and escalate customer inquiries to superiors when required

Liaise with internal teams to resolve queries related to payments, verification, betting, and technical issues

Work in shifts covering five days from seven, including weekends and public holidays

Operate under a hybrid model with both office-based and remote work

Candidate profile

Fluent in spoken and written Danish

Good command of English

Passionate about providing excellent customer service

Strong problem-solving skills

Willingness to work flexible shifts including weekends

Employer offers

Attractive salary with opportunities for advancement and bonuses

• Complete relocation package (more information below)

• Attractive salary, opportunities for advancement, generous bonus payments, and a wide range of other benefits - starting at  €35,600 annual gross salary

• Enhancement to the basic salary which is dependent to working days and hours

• Life & Health insurance

• Gym Membership

• Extra 5% of your gross annual salary will be added for pension savings

• Hybrid Working Model

Relocation package:

• 6 weeks of company-provided accommodation upon arrival

• Reimbursed flight ticket of up €285

• Monthly accommodation allowance of €800 paid out the first six months

• €100 added to your monthly salary for the first six months for flights to visit your friends and family back home

Full relocation package:

6 weeks company-provided accommodation

Reimbursed flight up to €285

€800 monthly accommodation allowance for 6 months

€100 monthly for six months towards travel home

Life & health insurance

Pension savings: extra 5% of gross annual salary

Gym membership

Hybrid working model

About Malta

Escape the mundane and enjoy the good life in sunny Malta, with 300 days of sunshine, a low crime rate, and easy apartment rentals. With English as the official language and free healthcare for employees, settling in is effortless. Experience the perfect mix of city and beach life, from historic Valletta to vibrant Sliema—move to Malta today!

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.