DESCRIPTION
???? Sofia, Bulgaria | ???? Hybrid nach der Einarbeitung
We are recruiting German-speaking (C1) professionals for a voice-based role combining inbound customer support and outbound sales, supporting a large European telecommunications project.
This position involves both inbound and outbound calls and is suitable only for candidates who are comfortable with active sales conversations on the phone.
Hinweis (Deutsch):
- Diese Position erfordert Deutschkenntnisse auf C1-Niveau.
- Die tägliche Kundenkommunikation erfolgt ausschließlich auf Deutsch und beinhaltet Outbound-Sales-Telefonate.
???? About the Role (Inbound & Outbound)
- Inbound calls from existing customers
- Outbound sales calls to promote and upsell telecom products and services
- Performance-driven role with commission-based earnings
???? Working Hours
- Monday – Friday 8 hours full time or 4 hours part time. (no night shifts.)
- Start times: 08:00 / 08:30 / 09:00 / 09:30 / 10:00
- Afternoon shifts available for part-time employees
???????? Key Responsibilities
- Conduct inbound and outbound phone-based sales
- Support customers with:
- Mobile contracts
- Billing and invoice queries
- Internet and connectivity issues
- Router troubleshooting
- Technician visits
- Fibre contracts and offers
- Identify customer needs and actively sell relevant products
- Achieve sales, quality, and customer satisfaction targets
- Communicate in a professional, confident, and solution-oriented manner
REQUIREMENTS
- Fluent German (C1 level) – mandatory
- No English or additional languages required
- Confidence in telephone sales, including outbound calls
- Strong persuasion, negotiation, and communication skills
- Goal-oriented, performance-driven mindset
- Previous sales or BPO experience is an advantage
- Willingness to relocate to Sofia, Bulgaria (relocation supported)
Wichtiger Hinweis:
Bitte bewerben Sie sich nur, wenn Sie sich sicher fühlen, aktiv Verkaufsgespräche auf Deutsch zu führen.
OFFER
Attractive compensation package
- Uncapped sales commission (25%)
- Top performers regularly earn €1,800+ monthly commission
- Performance-based incentive (PBI): €154
- Meal vouchers: €62
- Permanent contract
- 21 days paid annual leave
- Health insurance
- Continuous training and digital learning platforms
- Clear internal career progression
- Modern office in Sofia with cafeteria, relaxation areas, team events, and rewards
???? Relocation Support
- Open to EU-based candidates willing to relocate to Sofia:
- €1,000 relocation bonus (external hires)
- 21 days accommodation provided (hotel or shared apartment)
- Internal relocations: €500 + accommodation
SKILLS
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