Digital Apps Support Advisor with Icelandic (Relocation)

Why consider this role?

Welcome bonus upon joining the company.

Relocation bonus of €1,200 gross, paid in two instalments to support your move and initial rental expenses.

Flight tickets fully covered for your relocation to Sofia.

21 days of company-provided accommodation upon arrival, plus assistance in finding a long-term home.

Additional health and vision insurance for you and your family.

Access to free online courses, coaching sessions, and professional development programs.

Enjoy discounts on dining, beauty services, transportation, and many other lifestyle benefits.

Competitive salary and comprehensive benefits package.

Work on a fixed schedule of 11:30–20:00, with a 5-day workweek and 2 days off on a rotating schedule (Monday–Sunday operation).

Join a diverse and collaborative international environment with excellent development opportunities.

Your mission

Help customers enjoy a smooth and hassle-free experience with popular digital applications and services.

As part of a multilingual support team, you will assist users via phone, chat, and email, answer general inquiries, provide guidance on non-technical issues, and ensure that every interaction is handled with professionalism and care. Your support will contribute directly to customer satisfaction and long-term loyalty.

What you bring

Fluent Icelandic and good command of English (B2 level or higher).

Strong communication and interpersonal skills.

Analytical thinking and a solution-oriented mindset.

Confidence working with computers and digital tools.

Ability to learn new systems and procedures quickly.

A positive attitude and willingness to work in a dynamic team environment.

Previous customer service experience is considered an advantage, but it is not required.

A good move for you if…

You are looking for an opportunity to relocate, work in an international environment, use your language skills every day, and build a long-term career with a global company that invests in its people.

Let’s talk

Send us your CV in English and include reference number SM_.

Even if you do not meet every requirement, we encourage you to apply if the role aligns with your interests, language skills, and career goals.

Astrea Recruitment will contact the candidates whose profiles most closely match the opportunity. All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.

Astrea Recruitment | 19 years of recruitment expertise | License No. 1809