Digital Customer Support Specialist with Danish

years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and

international companies. We believe in helping people grow into their best selves, and our

ever-growing network of happy candidates and clients is what drives us forward. Let’s shape

the future together!

For one of our clients – а company specializing in customer experience technology that delivers 

outsourced sales, support, and business process services to large businesses, we are looking for 

*Be the trusted point of contact for customers, providing friendly and efficient support via phone, 

chat, and email across e-Boks and other digital platforms;

*Help customers navigate digital services by diagnosing and resolving technical issues across 

websites, mobile applications, and online solutions;

*Take ownership of customer cases from start to finish, ensuring clear communication, smooth

 follow-up, and timely resolution;

*Collaborate with internal teams and external partners, escalating complex or sector-specific 

cases when specialist support is required;

*Work closely with e-Boks on business accounts, building strong relationships and ensuring 

customer needs are addressed quickly and professionally.

*Previous experience in customer service, technical support, helpdesk, or another customer-facing role is an advantage; 

*Danish – C1 and English – B2, with confidence communicating with customers both verbally and in writing;

*A customer-first mindset with excellent communication skills and a natural ability to build trust and rapport;

*Strong technical aptitude and a genuine interest in digital products, with the ability to investigate and resolve 

website, app, and platform-related issues;

*Excellent problem-solving and organizational skills, with the ability to stay calm, prioritize effectively, and take 

ownership of cases through to successful resolution.

*Full-time position, 40 hours a week from Monday to Sunday 09AM to 21PM, 8-hours shifts on schedule;

*Performance Bonus – uncapped earning potential based on your KPI performance;

*Relocation Support – assistance to make your relocation smooth and hassle-free;

*Fully paid training from day one.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number JK_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, license No 1809).