DESCRIPTION
Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Travel Customer Service Associate in support of Booking.com working in Greece, you’ll be a part of bringing humanity to business. #experienceTTEC
Our purpose, team, and company culture are amazing, and our Great Place to Work® certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025, says it all!
What You’ll be Doing
Joining our TTEC Greece team can be an exciting way to gain international work experience while immersing yourself in Athen's vibrant culture and stunning landscapes. This position offers valuable skills in the customer service and travel industries that can lead to a long-term career with our award-winning team!
Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
- Provide accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensure a high level of partner service and a positive partner experience
REQUIREMENTS
What You Bring to the Role
- Fluent in French and English
- High school diploma or equivalent
- 6 months or more experience in customer service, hospitality, retail or F&B service
- Recognize, apply and explain your product or service knowledge
- Computer savvy
- High speed internet in your quiet home work environment
- Greece resident or ability to relocate and gain work authorization expediently to Greece
OFFER
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- 25 days annual leave per year
- Relocation assistance available
- Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
- And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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