German Client Services Executive (m/w/d)

Job Title: Client Services Executive (m/w/d)

Location: Dusseldorf, Germany

Job Type: Full-time

Salary: €35,000 DOE

About the Role:

As a Client Services Executive, you will play a crucial role in fostering positive relationships with our valued property owners. Your primary responsibility will be to ensure a high level of customer satisfaction by addressing client inquiries, providing proactive communication, and implementing effective solutions to meet their unique needs.

Key Responsibilities:

• Client Communication: Serve as the main point of contact for clients, addressing inquiries, concerns, and feedback promptly and professionally.
• Relationship Building: Cultivate strong and lasting relationships with clients, understanding their goals and objectives to tailor our services accordingly.
• Problem Resolution: Collaborate with internal teams to address and resolve client issues, ensuring a smooth and efficient resolution process.
• Proactive Engagement: Anticipate client needs and provide proactive communication on market trends, property performance, and other relevant updates.
• Policy Education: Educate clients on relevant policies, procedures, and industry best practices to ensure compliance and mutual understanding.
• Feedback Collection: Gather feedback from clients to continuously improve our services and identify areas for enhancement.

Requirements:

• Customer-centric experience is desirable.
• Fluency in German and high level of English.
• Bachelor's degree in Business, Real Estate, or a related field is preferred.
• Strong communication and interpersonal skills, with the ability to convey complex information in a clear and concise manner.
• Problem-solving mindset and the ability to navigate challenging situations with tact and diplomacy.
• Knowledge of real estate industry practices and property management is preferred.