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DESCRIPTION
🎮 About the Company
Join an international customer experience company supporting a well-known gaming account from its modern office in Sofia, Bulgaria.
You will become part of a friendly community of gaming enthusiasts focused on delivering outstanding support and creating positive experiences for players around the world. The company promotes an inclusive workplace where employees can grow professionally, collaborate with international teams and enjoy a wide range of benefits.
Please note that this is a full-time, onsite position based in Sofia. Relocation support is available for candidates moving to Bulgaria.
- Assist players with their questions and technical or account-related issues through tickets and live chat.
- Provide personalized support using a player-focused, case-by-case approach.
- Deliver a friendly and authentic player-to-player support experience.
- Investigate reported issues and provide clear, accurate solutions.
- Identify recurring problems, bugs and emerging trends reported by players.
- Communicate relevant issues to the appropriate internal teams.
- Maintain a high standard of quality and professionalism in every interaction.
- Collaborate with a passionate team of gaming and customer support specialists
REQUIREMENTS
- You are fluent in German and have a good command of English.
- You understand the importance of player empathy and can approach each issue from the player’s perspective.
- You have a basic understanding of player support or customer service.
- You are familiar with gaming communities, player expectations and gaming terminology.
- Previous gaming experience will be considered an advantage.
- You are patient, solution-oriented and motivated to provide the best possible support.
- You enjoy collaborating with other gaming enthusiasts and contributing to the success of your team.
- You are available to work rotating shifts within a 24/7 operation.
OFFER
- Attractive salary package.
- Relocation bonus of €1,500 gross, paid in two instalments.
- 21 days of company-provided accommodation upon arrival.
- Assistance with finding long-term accommodation in Sofia.
- Fully paid training.
- Additional private health insurance.
- More than 50 benefits and services to choose from.
- Employee referral program with additional financial bonuses.
- Excellent career development and internal growth opportunities.
- Access to a modern personal gym with panoramic views.
- Vibrant relaxation and gaming areas.
- Central workplace in the heart of Sofia.
- Welcoming international environment and a supportive German-speaking community.
SKILLS
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