DESCRIPTION
Customer Service Representative – German Speaking
Gdańsk, Poland
8,495 PLN gross/month (49 PLN/hour) + bonuses
Start Date: Mid-July
About the Role
You'll handle travel related customer inquiries, resolve issues, and help guests book stays. This is an office-based role in Gdańsk.
Relocation assistance available
Working Hours
Shifts between 7:00 AM – 9:00 PM, Monday to Sunday
Expect to work 2 weekends per month
Full-time (40 hrs/week) or part-time (25–30 hrs/week) options
Part-time salary is calculated pro rata
What You’ll Do
Respond to customer inquiries via phone and email
Handle bookings, complaints, and account issues
Deliver fast, friendly, and accurate support
Manage multiple tasks at once
Follow company policies and hit performance targets
Escalate and resolve complex cases when needed
Compensation & Bonuses
8,495 PLN gross/month (based on full-time)
Retention Bonus: Up to 1,500 PLN every 6 months
Performance Bonus: Up to 5% monthly
Anniversary Bonus: $150 gift after 1 year
Relocation
Relocation package: 5500 PLN total
1st salary: 850 PLN transport + 2150 PLN accommodation
2nd & 3rd salary: 1250 PLN each
REQUIREMENTS
Languages Required
German (C1)
English (C1/B2)
OFFER
Compensation & Bonuses
8,495 PLN gross/month (based on full-time)
Retention Bonus: Up to 1,500 PLN every 6 months
Performance Bonus: Up to 5% monthly
Anniversary Bonus: $150 gift after 1 year
Relocation
Relocation package: 5500 PLN total
1st salary: 850 PLN transport + 2150 PLN accommodation
2nd & 3rd salary: 1250 PLN each
SKILLS
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