German speaking Service Desk Agent to Budapest, Hungary

Are you looking to get your career started in one of the world’s largest IT firms in Budapest? Do you speak German fluently, have an eye for detail and are you Tech savvy? Then we are looking for you!

Our Partner is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

They are all over the world, representing their company within Europe with 16 offices. They are an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

 Responsibilities:

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

Requirements:

• Advanced or native in German
• You have good English language skills
• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
• A university graduate - fresh graduates are welcome!
• You have willing-to-learn attitude & customer focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem-solving skills
• Open for working in shifts

**All applicants must hold an EU/Hungarian passport or have a valid work permit for Hungary

The Offer:

• Competitive salary package + Annual bonus system + Cafeteria package
• In-house training
• Company insurance
• Language course reimbursement
• Free medical services (covered by company)
• All You can Move Sports pass + other discount fitness options
• 40h work week

Why Budapest?

Living in Budapest is pretty great. Expats in Hungary can expect to pay less for food, medicines and cosmetics, and monthly public transport costs and average rent are considerably lower than many countries. Value for money and the opportunity to live well whilst saving money are some of the best reasons to work in Hungary, and you will find the people to be welcoming and accommodating.

Multilingual Jobs Worldwide 

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.