German Speaking Tech Support & Sales Specialist - Greece

You are passionate about new technologies and have excellent communication skills, as well as a strong sales orientation? You can positively shape sales conversations and successfully close deals according to customer needs? Additionally, you would like to experience the beauty of Greece and have the flexibility to choose your place of residence? Then you're in the right place!

We are currently looking for a German-speaking Customer Service & Sales Specialist for one of the world's leading technology companies, Microsoft, who is ready to start their career in beautiful Greece at short notice. As the first point of contact for customers from Germany, Austria, and Switzerland, you demonstrate excellent communication skills and can confidently handle sales conversations to achieve successful outcomes.

About the Company:

Our partner company is the global leader in outsourcing and customer relationship management. The entire corporate group employs approximately 420,000 people working in 170 countries and speaking over 265 dialects and languages. They operate in all business areas and on all continents on behalf of major international companies. According to Fortune and Great Place to Work, the company is among the top 25 employers worldwide. Furthermore, the company has been named the best customer support company four times by Exame Magazine. Seize the opportunity and become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide.

About the Project:

Microsoft Corporation is an American multinational technology company that produces computer software, consumer electronics, personal computers, and related services. Its most well-known software products are the Microsoft Windows operating systems, the Microsoft Office suite, and the web browsers Internet Explorer and Edge. The main hardware products include the Xbox video game consoles and the Microsoft Surface lineup of touchscreen personal computers. In 2020, Microsoft ranked 21st in the Fortune 500 rankings of the largest US corporations by total revenue and was the world's largest software maker by revenue in 2016.

Your Responsibilities:

• Greet customers in a polite, friendly, and professional manner following agreed-upon procedures.
• As a First Level Agent, handle incoming calls and effectively resolve each customer's problems.
• Not only handle customer cases reactively but also be ready to proactively offer and expand the product range, thus enhancing the customer journey.
• Sales conversations, following a cross-selling and up-selling approach, are part of your daily routines.
• Ensure that the services provided to our customers meet the contracted Key Performance Indicators (KPIs).
• Listen attentively to customers' concerns and needs, demonstrate empathy, and use the opportunity to build a relationship with the customer.
• Maintain basic knowledge of the products and/or services.
• Complete and accurate work, including appropriate account notes as required.
• Participate in activities to improve customer satisfaction and company performance.
• Track, document, and retrieve information in the call tracking database.
• Respond to customer inquiries by referring to published materials, secondary sources, or more experienced colleagues.

• German native speaker or at least strong C1 level.
• Fluent English language skills in both written and spoken form.
• Precise communication and customer-oriented mindset.
• Technical background and experience with Microsoft services and products.
• Advanced skills in technical issue troubleshooting and problem-solving.
• Experience in a B2B context is advantageous.
• Proactive communication style and sales orientation/experience.
• Strong skills in customer service, relationship management, and support.
• Ability to deliver high-quality work within specified deadlines.
• Dynamic and structured work approach, as well as customer and goal-oriented thinking.