Relocation package

Included

Company

Multilingual Jobs Worldwide

Employment type

Full time

Experience

Entry level

On-site

DESCRIPTION

Are you a German speaker with an interest in technology and looking to start or grow your career in IT? Join an international team in Brno, Czech Republic, supporting employees of one of the world's most recognized home furnishing brands.

Whether you already have technical support experience or are looking to build a long-term career in IT, this is a great opportunity to receive comprehensive training, work in an international environment, and develop valuable technical skills with a global technology leader.

About the company

Our client is a global leader in digital services, consulting, and technology solutions. They partner with some of the world's most recognized brands, helping them accelerate their digital transformation through innovative technology and outstanding support services.

What you'll do

Provide first-line technical support to employees via phone, email, and support systems
Troubleshoot technical issues and restore services efficiently
Register, prioritize, and resolve support tickets within agreed service levels
Keep users updated on the progress of their cases
Document incidents accurately and maintain detailed case records
Work closely with internal product and technical teams
Contribute to improving the overall user experience through efficient IT support

What we're looking for

Fluent German and English, both written and spoken
Interest in technology and problem-solving
Strong communication and customer service skills
Ability to prioritize tasks and work effectively under pressure
Good understanding of IT products and services is an advantage
Knowledge of ITIL, Agile, or technical support is beneficial but not essential
Business-level Czech is a plus, but not required

What's offered

Hybrid working model
Relocation package for candidates moving from another EU country
Comprehensive onboarding and technical training
25 days of paid annual leave
Performance bonus
Meal allowance
Multisport card
Benefit card
Modern office in central Brno with game room, silent zone, and kitchen facilities
Expat assistance services
Regular team-building activities
Excellent long-term career development opportunities within IT

Why Brno?

Brno is one of Central Europe's growing technology hubs, offering an affordable cost of living, vibrant international community, excellent public transport, and a high quality of life. It's an excellent place to build an international career while developing valuable technical skills.

SKILLS

German