Holiday Sales Consultant - Finland

 A World of Opportunity Working For RCI

RCI (Resort Condominium International) is part of the Travel + Leisure Co Worldwide Group, where RCI primarily provides a holiday exchange service to timeshare owners who are RCI members. RCI is the world leader in timeshare holiday exchange with over 4000 affiliated resorts located in 100 countries. RCI pioneered the concept of holiday exchange in 1974 offering timeshare owners increased flexibility and versatility with their holiday ownership experience.

We are proud to be able to say that we have employees from 25 different countries and embrace a diverse and inclusive culture. Throughout our EME region, we service 12 different markets across sales, customer service and web support channels. RCI is an equal opportunities employer and we actively encourage continuous staff development.

RCI are currently recruiting for Holiday Sales Consultants who will be servicing the Finnish market and will work remotely from their home in Finland.

The starting salary for a Holiday Sales Consultant is €25,000 per annum, in addition to an annual work from home allowance of €820 per annum and a monthly incentive payment scheme based on sales achieved above target. We also offer free accommodation at RCI resorts for you and your family to holiday.

We offer full training and continuous personal development in an international organisation, which forms part of the Travel + Leisure Co Network.

Main Responsibilities:

• Pro-actively deal with members across various channels, primarily inbound calls and also as required outbound calls, and emails.
• Achieve all personal targets and objectives through maximising all sales and value-add opportunities.
• Motivated to earn competitive incentives by meeting personal and market set KPI’s.
• Flexibility to work in a changing environment offering members various holiday products, with a strong focus on switch-selling and first contact resolution.
• Delivering a high level of service to our expanding member base through regular contact to create the holidays of their dreams.
• Resolution of member complaints/enquiries whether verbal, written or via e-mail relating to all aspects of the RCI system.
•  Administration of compensatory payments where applicable.
• Logging completed work accurately to allow us to report the activity of the department on a daily and monthly basis.
• Candidates will be expected to work in a self-directed manner but will receive mentor support from Team Leaders and coaches.
• Ability to take ownership of members’ queries.
• Minimising escalations at all costs.

Specific skills we are looking for:

• Fluency in Finnish
• High standard of English
• Excellent telephone manner
• Professional writing skills 
• A positive outlook
•  An ability to handle challenging sales and service situations
• Results Driven
• Passionate about delivering excellent service
• Desire to learn and continually expand your destination knowledge
• ‘Can do’ attitude where nothing is too much trouble
• Flexibility to adapt in a changing environment
• Travel experience and geography knowledge would be of benefit
• Negotiation Skills – securing win-win agreements.
• Experience of working in a sales environment or contact centre would be a distinct advantage, though not a necessity as full training will be provided