Remote Finnish-speaking Customer Service Agent to Greece

Are you Finnish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in historic Athens or remote in Greece? We have the perfect opportunity for you!

Our client is a global leader in end-to-end customer experience products and solutions is currently looking for a Finnish Customer Service Specialist for a Bank.

As a customer service specialist in this project, your daily responsibilities will include:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid, and complete information by using the right procedures
• Be the owner of the customer query and ensuring a timely resolution and response
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value, and we are proud of
• Be responsible to follow the direction of management and provide feedback

• Native or proficient level of Finnish (C2)
• Intermediate level of English (at least B2) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Greece
• Be a local candidate or willing to relocate to historic Athens, Greece